Q1: Where is your store located?
Our physical store is located in Bahawalpur, Pakistan, and delivers high-quality products to customers across Pakistan and worldwide.
Q2: What types of products do you sell?
Our store specializes in handmade embroidered unstitched clothes, bags, and wallets. Explore our collections to find the perfect items for your needs.
Shipping & Delivery:
Q3: Do you ship internationally?
Yes, we ship worldwide! No matter where you are, you can enjoy shopping with us.
Q4: How much does shipping cost?
Within Pakistan: Shipping is free across Pakistan if ordered through our website.
International Orders: Shipping costs vary depending on the destination and package weight. The exact cost will be calculated at checkout. contact us for the international address.
Q5: How long does delivery take?
Within Pakistan: 2-6 business days. In Sha Allah
International: 7-21 business days, depending on the destination country and shipping method.
Q6: Can I track my order?
Once your order is dispatched, you will receive a tracking number via email or WhatsApp, as well as through your order page to monitor the progress of your shipment. You can track your order directly on the courier’s website.”
Q7: Do you offer expedited shipping?
Yes, expedited shipping is available for both local and international orders at an additional cost. Please contact us for further details.
Q8: Are there any countries where you don’t ship?
Currently, we do not ship to countries where reputable courier companies do not operate. Please contact us for specific shipping inquiries.
Payment:
Q9: What payment methods do you accept?
Within Pakistan: Cash on Delivery (COD) and Bank Transfer.
International: Bank Transfer.
Q10: Is Cash on Delivery available internationally?
No, Cash on Delivery (COD) is only available for orders within Pakistan.
Q11: Do you accept payments via debit/credit card on the website?
No.
Q12: Do you accept payments via debit/credit card at your physical store in Bahawalpur, Pakistan?
Yes, we also accept payments via debit/credit card at our official store in Bahawalpur, Pakistan through a Point-of-Sale (POS) machine. This payment method ensures a secure and efficient transaction process, leveraging advanced encryption protocols to protect sensitive data.
Order Placement & Management:
Q13: How do I place an order?
To place an order online, browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q14: Can I cancel or modify my order?
You can cancel or modify your order within 3 hours of placing it by contacting our customer support.
Once the order is shipped, cancellations or modifications are not possible.
Q15: What if I entered the wrong address?
Please contact us immediately if you notice an error in your shipping address. If the order has not been shipped, we will update it for you.
Returns & Refunds:
Q16: What is your return policy?
Yes, we accept returns, but with certain terms and conditions. Please refer to our Return Policy page for detailed information.
Customer Support:
Q17: How can I contact customer support?
Please visit our ‘Contact Us‘ page for detailed information on how to get in touch with us.
International Specifics:
Q18: Will I have to pay customs duties or taxes?
For international orders, customs duties and taxes may apply based on the destination country’s policies. Customers are responsible for any additional charges upon delivery.
If you have any other questions or concerns, please don’t hesitate to reach out. Visit our ‘Contact Us‘ page.
