At RohiKhaddian.com, we ensure that all products sold are 100% brand new. If you receive a product that is damaged, defective or does not match its description, our customer-friendly Returns Policy is here to assist you.

For returns made within Pakistan, we will cover the standard delivery charges for defective or misdescribed products. However, prior approval from our Customer Service team is mandatory before returning any item(s). Please note that RohiKhaddian.com cannot be held responsible for returned item(s) that have not been pre-approved.

After receiving approval, you are required to send us the traceable shipment receipt from the courier service via WhatsApp.

Important: Do not accept a package if the flyer is open or the seal is broken. We cannot be held responsible for any open packages or those without proper labeling. An unpaused video of the unboxing process, showing the flyer or carton and the product, is required as proof in cases where the flyer is empty, or the product is damaged or not as described.

Please note that replacements are subject to stock availability. If a replacement cannot be provided, a full refund will be issued based on your original purchase.

Do You Have a Return Policy?

Yes, RohiKhaddian.com has a return policy for products received in a damaged, defective, or not-as-described condition, subject to the following terms:

  • Notification: You must notify us within 24 hours of receiving the product.
  • Return Timeline: The product must be returned within 4 working days from the date of delivery.
  • Product Condition: Customers are responsible for ensuring that the product is returned to us in good condition.

We are not responsible for products that fail to reach our warehouse. To ensure proper tracking and documentation, always request a delivery receipt from the courier service and retain it for your records.

To avoid damage or loss during the return process, please ensure the product is securely packed in its original packaging and sent via a reputable courier service. Additionally, provide us with the tracking number and a clear photograph of the courier’s delivery receipt.

RohiKhaddian.com reserves the right to inspect the returned product for defects or damage. If the returned product is found to be neither defective nor damaged, we will notify you and return it to your provided shipping address at your expense.

We are not liable for products returned by mistake. If a product not purchased from RohiKhaddian.com is mistakenly returned to us, we will not be responsible for its misplacement or return.

Return Process:

To initiate a return, please email or message us on WhatsApp and provide the following details:

  • A brief description of the issue (we may ask additional questions for clarification).
  • Photos or videos of the packaging and product, particularly highlighting any damage or discrepancies.

A return or refund will only be processed after our investigation is complete. Additionally, if the flyer is empty or the product is damaged or not as described, we require an unpaused video of the unboxing process as proof.

Conditions for Rejection of Returns or Replacements:

Returns or replacements may be rejected under the following conditions:

  • The return request is made more than 24 hours after receiving the product.
  • The product has been used or is not in its original condition (e.g., washed, ironed, etc.).
  • The product is returned without its original packaging, accessories, or promotional items.
  • The product was damaged after use.
  • Consumable items have been used.
  • Changes have been made to the product quantity.
  • Adequate proof (e.g., photos or videos) is not provided for the claim.
  • The return was made without prior approval.
  • The item is lost during return shipping.

How to Return a Product:

Returning a product is easy. Contact us within 24 hours of receiving the product via one of the following methods:

  • Email: cs@rohikhaddian.com
  • Call/WhatsApp: +92 344 9444 418 (Available 9:00 a.m. to 8:00 p.m., 7 days a week)

Is Original Packaging Required for Returns?

Yes, the product must be returned in its original packaging along with any accessories, tags, or labels.

Refund Policy:

Refunds are only provided if the ordered product is out of stock and a replacement cannot be offered.

Steps to Return a Product:

  1. Contact Us: Call or WhatsApp us at +92 344 9444 418 within 48 hours of receiving the product to create a return request. Approval from our Customer Service team is required before sending any returns. Unapproved returns will not be accepted.
  2. Pack the Product: Ensure the product is securely packed with all original items, including tags, labels, packaging, and accessories.
  3. Ship the Product: Use a traceable courier service to return the product. If the return is made within Pakistan, shipping charges will be reimbursed once the product passes our quality control inspection. Send us the shipping receipt and tracking details.
  4. Processing the Return: After receiving the returned product, and once it passes our quality check, we will process your replacement or refund. This process typically takes 2 to 6 working days.

Customer Support:

For any questions or assistance, please contact us:

  • Mobile (Call/WhatsApp): +92 344 9444 418
  • Email: cs@rohikhaddian.com

We value your business and are here to address any concerns you may have.